[Enigmail] New 1.8 toolbar on the composition window
dougb at dougbarton.email
Wed Mar 18 21:00:14 CET 2015
On 3/18/15 9:01 AM, Patrick Brunschwig wrote:
> I should add that one of the outcome if the usability study we had
> last year showed that this is an important function and that such a
> button was missing -
Was that study published anywhere? If not, can you make it available? I
would love to know what the arguments were that lead to this conclusion.
> especially for beginners who don't want/need to
> know Enigmail and the concepts of public key encryption well.
As I said to Daniel, I'm not sure that you're drawing a line for "not
knowing the concepts well" that is going to lead these theoretical new
users down a path that will lead to success.
I am all for making tools easier, and giving users better documentation,
etc. But there is a certain amount of fundamental knowledge that users
need to have in order to do this. Trying to substitute smarter tools for
better user education is not only not going to succeed, it's likely to
fail in spectacular ways.
> To summarize this discussion: there is often a trade-off between
> usability and other aspects in a system (space, transparency,
> configuration, etc.). I strongly believe - and many agree on this -
> that we need to improve usability, even if it's at the cost of other
Again, I'm not arguing against that general principle. I'm arguing
against some of the specific steps that you've taken.
> I'm not so worried about the users we have as they seem to
> live quite OK with what we had. I'm much more concerned about the
> users we don't have yet, or that we lost because Enigmail was too
> difficult or not intuitive enough.
"Intuitive" is a dangerous word in the UI design world. There is nothing
which is truly "intuitive" about computers, or their user interfaces.
What most people mean when they refer to that word re UI design is "It
looks/works like something I have used before."
The problem when it comes to cryptography is that we have no analogs for
it in other disciplines. It's a unique beast, with its own rules, own
vocabulary, and its own challenging concepts to master. You can't make
enigmail "intuitive," ever. It's a fool's errand.
> Encryption only matters if can be applied by the masses.
But that's never going to happen. "The masses" don't care, and never
will. In fact, I've spoken to people who have said they would NEVER
encrypt ANYTHING because they don't want people to think that they have
something to hide. When I explain to them how https works and why they
don't want their credit card number going to amazon in the clear they
hem and haw about that sort of thing being an exception to the rule.
And please note, I desperately wish I was wrong about this. I've been
pushing the cause of mass encryption for almost 20 years now. There
simply is no demand for it.
... and please note, I'm *not* saying that we should make the tools for
experts only. I agree that we should make them easier to use, and over
the years I've suggested several features for enigmail in just that
regard (such as opportunistic encryption).
> As today's screens get larger and larger,
Sorry, you're off base again here. More and more "computing" is pushing
to small screens, tablets, phablets, and phones. A lot of experts think
that we're approaching the tipping point in less than 5 years.
Thunderbird and Enigmail become more anachronistic every day. The whole
philosophy that taking up more space on the screen is Ok is wrong.
> I don't believe that we
> waste a lot of real estate on the screen, given how much more
> intuitive the new buttons are compared to the old version.
> Whether or not you like (some of) the new buttons and the toolbar as
> such is first of all a matter of taste. I think the new version is a
> lot better than the old one, and I would not want to go back to the
> old layout.
Please understand that "going back to the old layout" is not what I'm
suggesting at all. Here's what I am:
1. Tidy up the new "encrypted" and "signed" icons so that they are not
fuzzy, and match the existing style better.
2. Move those 2 new icons up to the Composition toolbar. That way you
get the new icons, and the new and improved status indications that they
provide, "for free," with no additional screen real estate consumed.
3. The new enigmail toolbar should contain only the text indicator if
the message is signed and/or encrypted. It should also be narrower, off
by default, and provided as an option in the enigmail advanced
4. I would also argue that the status in the enigmail toolbar should
show both signing and encrypting status, ala, "This message will/will
not be signed, and will/will not be encrypted" For the Circumvention
crowd knowing the state of both properties is critical, and the fact
that the "alarm bells" go away when the message is merely signed could
You'll notice that there is no default "attach my key" button in my
proposal. :) Providing that as an optional button that can be added to
either toolbar is an excellent middle step for those that find the
existing two options too difficult, or too confusing.
hope this helps,
I am conducting an experiment in the efficacy of PGP/MIME signatures.
This message should be signed. If it is not, or the signature does not
validate, please let me know how you received this message (direct, or
to a list) and the mail software you use. Thanks!
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